Welcome to the Support CenterIn order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
1. If you are not satisfied with compeve.com services and products you can cancel your order or return merchandise asking for a replacement/refund within 30 days of receipt of shipment.
2. Before you send any equipment to Compeve, you must fill out a Return Merchandise Authorization (RMA) request and wait for an approved RMA number. You should receive your RMA number within one business day. To obtain an RMA number, please fill in all fields on the form. Upon receipt of your completed RMA request form, an RMA number will be issued and e-mailed to you with the necessary shipping instructions. No returns will be accepted without a RMA number. RMA shipments received must have an RMA number clearly visible on outside of the package.
3. Products must be sent back within 14 days after obtaining the RMA number. RMA number expires within 14 days from the date of issue. All returns will be tested. Return for refund found to be non-defective will result in a 20% restocking fee. Buyer pays return shipping for all non defective products and products shipped for replacement that were purchased somewhere else, not from us. Any product found to be damaged through misuse, abuse or negligence is not eligible for warranty replacement.
4. There are no returns for retail packaging processors, printers, memory, LCD monitors and TV's for repair or refund. Customers agree that these items can only be returned to manufacturers for replacement/repair except in cases of shipping wrong item or clear shipping damage. No exceptions.
5. Refund requests are resolved within 14 days after receiving the product. Shipping cost is not refundable.
6. If you have any questions or inquiries concerning return and refund policy, please write to us at firstname.lastname@example.org
7. In the case of any product(s) returned for any reason, returned item(s) must be 100% complete, in original condition, with all packaging, manuals, registration card(s), accessories, cables and software.?
8. We reserve the right to refuse a return on any product that does not meet these requirements.
9. Shipping and Handling fees are not refundable, with the exception of orders incorrectly shipped by compeve.com